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Frequently Asked Questions

Welcome to our FAQ page.  Here are answers to some of the more common questions we receive at North Island Labs.  Just click on a question in the list below, and you will be directed to the answer.

If you have a specific question that is not included here, please contact us and we'll be glad to help you.

  1. "I'd like to get my well water tested. What should I test for?"
     

  2. "How do I take a water sample?"
     

  3. "I'm involved in a mortgage transaction. What test(s) do I need?"
     

  4. "Should I be concerned about arsenic in my well water?"
     

  5. "Should I be concerned about fluoride in my well water?"
     

  6. "Should I be concerned about sodium in my well water?"
     

  7. "Should I be concerned about nitrate in my well water?"
     

  8. "What is saltwater intrusion, and when is it a relevant concern?"
     

  9. "What are the main differences between a shallow/dug well vs. a drilled well with respect to health and drinking water quality?"
     

  10. "I have a deep well, and wonder why I got such poor bacteria test results?"
     

  11. "The lab phoned and said I should boil my water. Can I brush my teeth?"
     

  12. "Can my pets drink the water if I am on a boil order advisory?"
     

  13. "My coliform (bacteria) test results showed total coliforms that are over the Canadian Drinking Water Guidelines limit, but no fecal coliforms. Is my water unsafe to drink?"
     

  14.  "I've shocked my well with bleach, and now it's worse. Why?"
     

  15. "I want to sell water or a product containing my water; or, I run a place where the public is using my water - what do I need to test for?"
     

  16. "What kind of water filtration system should I get?"
     

  17. "I have a jug-style (i.e. Brita) filter that I use for drinking water. How effective is it?"

 


Q: "I'd like to get my well water tested.  What should I test for?"

A: Everyone's needs are as unique as their wells.  Essentially, the tests you should get depend on what questions you want answered, or what information you need to know to satisfy your peace of mind.

Our Well Test Packages Information page shows you the most common tests that well owners tend to request.  That's a good place to start.

As a minimum, we recommend bacterial (total coliform and E.coli) analysis, as bacteria is the primary health concern of drinking water.

If you have a new well, we also suggest getting a total trace metals scan, just so you know what metals and minerals are in your water.   For instance, arsenic & fluoride occur naturally in certain areas along the coast.

If you have specific concerns, such as possible septic field contamination, we would suggest specific additional tests, such as nitrate.  

Please contact us at either of our locations so that we can work with you to customise a test package that addresses your specific concerns.

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Q: "How do I take a water sample?"

 

A: Our Well Sampling Instructions page outlines how to take a water sample, and how to transport it afterwards.

Please note that samples should arrive at our lab in Courtenay within 24 hours of their collection. (It is important to keep this timeframe in mind if using our Nanaimo Satellite Office.)

The amount of water and sample containers you'll need depends on the tests you require.  Details are provided on our Well Test Packages Information page.

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Q: "My tests are part of a mortgage transaction.  What test(s) do I need?"

 

A: It is our understanding that bacterial analysis of drinking water is sufficient to meet the requirements of potability testing as specified by CMHC/other financial institutions. It is recommended that parties requesting drinking water testing as directed by a third party determine exactly what tests are necessary to ensure that testing will meet any specific requirements.

Please be aware that a sample taken shortly after a well has been disinfected with bleach may not be representative of long-term water quality.

Bacterial analysis includes both total and E. coli.   Additional tests may be needed to ascertain true potability dependent upon other factors specific to the well/water source in question.

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Q: "Should I be concerned about arsenic in my well water?"

 

A: Arsenic is a mineral that is found naturally in rocks (primarily bedrock) and can only be detected through chemical tests, as it has no taste or smell. There are several geological pockets in British Columbia known to have naturally higher concentrations of arsenic, where it is sometimes found in well water.

Arsenic is a known poison and carcinogen, causing an increased risk of gastrointestinal problems, difficulty swallowing, muscle numbness or pain, cardiac failure, and cancers of the skin, kidney, liver, or lung.

Drinking water containing arsenic levels exceeding the Canadian Drinking Water Guideline should not be used for drinking or food preparation.

If your well is located in an area where bedrock is common, or where infiltration or runoff from past mining activities is known to occur, you may want to test your water for arsenic.

  • For more information, click here to view our Newsletter on Arsenic.

  • For more information, click here to view the BC Ministry of Water, Land and Air Protection's fact sheet on arsenic (it will open in a new window).

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Q: "Should I be concerned about fluoride in my well water?"

 

A: Fluoride, a mineral that occurs naturally in many types of rock, is beneficial to human health in low concentrations, particularly in preventing tooth decay. However, there are several areas in British Columbia known to have naturally high levels of fluoride.

Since fluoride is something we are exposed to every day in our diets (through drinking water and other means), it is generally not a health concern. However, too much fluoride can cause a condition called dental fluorosis, which discolours teeth and alters tooth enamel. At even higher intakes, fluoride can cause bone changes, or skeletal fluorosis, which makes people more susceptible to joint pain, decreased mobility, and increased risk of bone fractures.

The maximum acceptable concentration of fluoride in drinking water is 1.5 mg/L. You may especially want to test your well water for fluoride if young children are drinking the water, as they tend to consume greater quantities relative to their body weight.

  • For more information, click here to view the BC Ministry of Water, Land and Air Protection's fact sheet on fluoride (it will open in a new window).

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Q: "Should I be concerned about sodium in my well water?"

 

A: Sodium is not considered harmful at typical intake levels from food and water sources, as it is a key element of human health.

It is primarily a health concern for those with medical conditions (i.e. high blood pressure, heart disease, or kidney problems) where salt intake should be limited. For most people, it is generally an aesthetic concern.  As such, the aesthetic objective of sodium in drinking water has been set at 200 mg/L in the Canadian Drinking Water Guidelines.

Sodium levels in groundwater can increase over time as a result of saltwater intrusion due to overuse.

  • For more information, click here to view the BC Ministry of Water, Land and Air Protection's fact sheet on sodium (it will open in a new window).

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Q: "Should I be concerned about nitrate in my well water?"

 

A: Nitrates are a relevant concern if you are located near farms or in highly populated areas with ageing septic fields (older than 20 years).  Nitrates are the result of septic decomposition, and can travel further in groundwater than fecal coliforms.  Nitrates are also associated with fertilizers and agricultural runoff.

Nitrate has no scent or taste. It does represent serious health and environmental concerns at high concentrations.

The maximum acceptable concentration for nitrate-nitrogen in drinking water is 10 mg/L.

  • For more information, click here to view the BC Ministry of Water, Land and Air Protection's fact sheet on nitrate (it will open in a new window).

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Q: "What is saltwater intrusion, and when is it a relevant concern?"

 

A: Saltwater instrusion occurs when excessive pumping of groundwater, generally near coastlines, causes saltwater to infiltrate into freshwater aquifers (and in turn, wells), eventually making it undrinkable.

Saltwater can corrode pipes and fixtures, as well as adversely affect nearby vegetation and agricultural lands.

To control the problem, wells should be monitored and/or relocated away from areas where they could be invaded by saltwater. Users should also take care to limit consumption of their groundwater to allow adequate time for recharge to help preserve their freshwater source.

  • For more information about saltwater intrusion, click here (Environment Canada's site), or here (U.S. Geology Survey's site).

 

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Q: "What are the main differences between a shallow/dug well vs. a drilled well with respect to health and drinking water quality?"

 

A: With a shallow/dug well, the primary health concern is bacteria  especially if the well has not been properly constructed.  Because they are generally not very deep, located in permeable material, and tap into an unconfined aquifer, dug wells are more vulnerable to surface contamination and sediment infiltration.  Dug wells tend to have lower yields and are also more prone to run dry in drought situations.

Although drilled wells are generally safer in terms of protecting the groundwater source (because they often access an aquifer that is protected by less permeable material), the main health concern is once again bacterial contamination.

Regardless of the type of well, the Ministry of Health recommends that well users test their water periodically to ensure it is safe to drink.

  • For more information from the BC Ministry of Health about groundwater sources, click here (a new window will open).

 

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Q: "I have a deep well, and am wondering how it can test positive for bacteria?

 

A: There are several possible reasons for contamination in any well:

  1. The well and water system have never been properly disinfected.
     

  2. The well/water system was not disinfected after repairs or maintenance.
     

  3. Contamination was introduced by opening the well (i.e. to measure water depth).
     

  4. There are elevated iron or sulphur levels, which reduce the effectiveness of bleach during disinfection.
     

  5. The sampling point location was clean (whenever possible, the kitchen tap is always better than a garden hose, outside hose bib or well head).
     

  6. Contamination was inadvertently introduced when sampling.
     

  7. The sample container was not sterile.
     

  8. The structural integrity of the water system in question is compromised (check to ensure that the well is capped tightly, there aren't cracks in the casing, and no vegetation/tree roots have invaded the well).

 

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Q: "The lab phoned and said I should boil my water. Can I use it to brush my teeth?"

 

A: When a drinking water system has bacterial contamination, the recommendation to boil your water is given as a health precaution.

In this situation, any water used for drinking, washing foods, brushing teeth, or making ice should be boiled for at least 2 minutes first.  Water used for cooking, laundry, washing dishes, or bathing does not need to be boiled. Filling the sink with very hot water, adding a small amount of bleach and then letting it cool before using provides an extra measure of safety.  These additional steps can be taken if bathing infants or young children.  Make sure to allow the water to cool enough before using.

If you believe that your water is making you ill, please stop drinking it, consult a physician & get it tested immediately.

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Q: "Can my pets drink the water if I am on a boil order advisory?"

 

A: Generally, yes. Pets and livestock can tolerate much higher bacteria loads than humans (i.e. Dogs are happy to drink out of mud puddles or toilets).   The fecal coliform guideline limit for livestock is 100 CFU (colony forming units)/100 mL.

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Q: "The coliform (bacteria) test results for my well showed total coliforms that are over the Canadian Drinking Water Guidelines limit, but no E.coli.  Is my water unsafe to drink?"

 

A: Health Act standards state that if total coliforms are equal to or greater than 1, then technically your water is not potable, and you are at risk of becoming ill if you continue to drink your water without boiling it first.  Please keep in mind that the very young, elderly, or chronically ill are much more susceptible to becoming ill from repeated exposure to total coliforms.

The presence of total coliforms in your well water is an indicator; it implies that because bacteria are present, there is a problem and a risk that other more harmful bacteria may exist in or enter into the water.  This is why we issue a boil water advisory and recommend disinfecting the water system immediately.

For a second opinion and/or further advice, we recommend speaking with your local branch of the Vancouver Island Health Authority.

  • For more information from the BC Ministry of Health about how to properly disinfect drinking water, click here (a new window will open).

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Q: "I've just disinfected my well with bleach, and now it's worse. Why?"

 

A: If you have a higher bacteria count than what you had before you shocked/disinfected your water system, it may be for the following reasons:

  1. There are elevated organics (i.e. biofilms) in your system, which reduce the effectiveness of bleach to disinfect.  This is a common problem with water systems that haven’t been disinfected in the last year.
     

  2. The entire water system was not exposed to the bleach solution for at least 24 hours.
     

  3. A step in the disinfection process was missed (i.e. not enough bleach used).
     

  4. The well was shocked when the water level was low and recontamination has occurred from contact with the unbleached surface higher in the well.
     

  5. The well system was re-opened and inadvertently re-contaminated after disinfection.
     

  6. The structural integrity of the water system is compromised (check that the well is capped tightly, there aren't any cracks in the casing, and that no vegetation/tree roots have invaded the well).
     

  7. The aquifer your well accesses is contaminated.

If you notice more sediment or particles in your water after disinfecting, it's likely that the addition of bleach to your water has caused some dissolved minerals to precipitate out. Your water will eventually return to normal and these should disappear in time.

Also, during flushing of the well, sediment may have been stirred up; this is especially the case if the well ran dry when flushing out the bleach.

  • For more information from the BC Ministry of Health about how to properly disinfect drinking water, click here (a new window will open).

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Q: "I want to sell water or a product containing my water; or, I run a place where the public is using my water - what do I need to test for?"

 

A: Please contact your local Vancouver Island Health Authority to find out exactly what they require in terms of testing.  North Island Labs can then customise analyses to suit your specific needs.

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Q: "What kind of water filtration system should I get?"

 

A: We recommend talking directly to a manufacturer/retailer to determine what type of system will best suit your needs.

Treat the purchase as carefully as if you are buying a car, and be sure to ask lots of questions, such as:

1.       "What specific water quality characteristics will impact the system's effectiveness?"; and

2.       "What routine maintenance (time and cost) does this particular system require?"

Once you have installed a filtration system, we can tailor water test packages to help you monitor how well it is working.

  • For more information about the different kinds of drinking water treatment devices available, click here for Health Canada's "Questions and Answers" page (a new window will open).

  • Click here to read Water Treatment Devices - for the Removal of Taste, Odour and Chemicals. (a new window will open).

 

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Q: "I have a jug-style (i.e. BRITA) filter that I use for drinking water. How effective is it?"

 

A: Carbon filters such as these countertop varieties are good for removing large particles and some minerals. However, they do not necessarily improve bacteriology; in fact, bacteria levels may be worse if the filter is not properly maintained and the source water has bacterial contamination to begin with.

It is very important to replace your filter regularly (according to manufacturer's recommendations), and to store your jug-style filter in the fridge.

Furthermore, the BRITA website states with respect to using well water in their pitchers: "The BRITA water filters used in BRITA pitchers are intended to be used only with municipally treated tap water or well water that is regularly tested to be microbiologically safe."

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